Privacy Policy

Your privacy matters.

This policy explains what information we collect, how we use it, and how we protect it. By visiting our website or purchasing from us, you agree to the terms described below.

At a Glance

We collect personal and technical information to process your orders, provide customer service, and improve your experience. We never sell or rent your data. We only share it with trusted partners such as Shopify, payment processors, shipping providers, and analytics tools, and only as needed to run our business. You can request access to, correction of, or deletion of your information at any time.

Full Privacy Policy

Information We Collect

We collect personal and technical information in order to process your orders, provide customer service, and improve your experience. This includes:

Identity & contact details: first and last name, email, phone number, billing and shipping addresses.
Payment information: card details, PayPal/Google Pay/Klarna data, and related billing information.
Order information: purchase history, communications, and service inquiries.
Technical data: IP address, device and browser type, cookies, and analytics information.
Marketing data: activity on our site, email engagement, and advertising interactions.

How We Use Your Information

We use your data for the following purposes:

To process, confirm, and deliver your orders.
To communicate with you about your order, returns, or warranty requests.
To send marketing communications (if you’ve opted in).
To analyze site usage, improve our services, and personalize your experience.
To prevent fraud and comply with legal obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted third parties when necessary to run our business, including:

Shopify — our ecommerce platform, which processes and stores data needed to operate our online store.
Payment processors (e.g. credit card companies, PayPal, Klarna) — to process payments securely.
Shipping providers (e.g. UPS, FedEx, DHL) — to deliver your purchases.
Marketing and analytics tools (e.g. Meta, Google, Omnisend) — to measure performance and improve advertising.
Service providers (e.g. IT support, hosting platforms) — if access is required for technical reasons.

Each of these partners is only given the information necessary to perform their role.

Data Retention

We retain customer records indefinitely for legal, financial, and operational reasons. If you would like your information deleted, you may contact us at any time (see Section 9).

Security

We use SSL encryption, password protection, and limited employee access to keep your information safe. We also require multi-factor authentication for all administrative logins to reduce the risk of unauthorized access.

No online platform can guarantee absolute security, but we take reasonable steps to protect your data.

Cookies & Tracking

We use cookies and pixels from Shopify, Google, Meta, Omnisend, and similar platforms to track browsing activity, measure performance, and deliver targeted ads.

You can control cookies through your browser settings. At this time, we do not provide an in-site option to disable non-essential cookies.

Here are ways to manage cookies on common browsers:

Google Chrome: Go to Settings > Privacy and security > Cookies and other site data > choose your preferences.
Safari (Mac/iOS): Go to Preferences > Privacy > select “Block all cookies” or manage site data.
Firefox: Go to Options > Privacy & Security > Cookies and Site Data > clear or block cookies.
Microsoft Edge: Go to Settings > Cookies and site permissions > adjust cookie settings.

Your Rights

You may request to access, update, correct, or delete your personal information at any time. We will honor all applicable laws regarding data privacy, including U.S. and international requirements.

International Customers

Our website may be accessed from outside the United States. By using our site, you agree that your data may be processed in and subject to U.S. law. Customers in Europe and other regions may have additional rights under local law.

Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us at legal@10relics.com.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date at the top.

Last updated: 1 January, 2025